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Latest AGA White Paper on Casino Workforce Reveals High Level of Job Satisfaction

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WASHINGTON—Good benefits, pay and opportunity are the reasons more than 85 percent of the nation’s gaming employees find their job satisfying, according to a new American Gaming Association (AGA) white paper detailing the results of a national survey of casino industry employee attitudes about their jobs and the industry.  The white paper, “A Survey of Attitudes of Casino Industry Employees,” is the latest release in the AGA’s 10th anniversary white paper series.

“The level of job satisfaction and the underlying reasons for that satisfaction are a high compliment to the gaming industry,” said, Peter D. Hart, chairman of Peter D. Hart Research Associates, the firm that conducted the survey. “We found that casino industry employees see their jobs as opening doors and allowing them to flourish in different aspects of their lives—earning a good income, increasing savings, reducing debt, continuing their education, buying a home, supporting a family, and giving back to their community.”

The white paper reports that solid majorities of the 501 employees surveyed reported that benefits (63 percent), pay (62 percent), and opportunities for advancement (57 percent) are better in their current positions than in past jobs. 

Nearly half of the employees surveyed said they will definitely or probably be working in the casino gaming industry for the next 10 years, a finding that is consistent with another survey finding:  The median tenure within the casino gaming industry is seven years, 42 percent of employees have worked in the industry for more than 10 years, and 30 percent have been with the same company for more than a decade.

“These results confirm what those in the gaming industry have known for years.  The business understands the importance of keeping its employees satisfied,” said Frank Fahrenkopf, Jr., president and CEO of the American Gaming Association (AGA).  “The industry has become a permanent and growing part of the communities where we operate, which means opportunity and job security.”

Other key findings include:
  • Casino employment has provided a good living and opportunities for a truly diverse workforce, including a large number of employees of color and workers who were not able to attend college.
  • More than two-thirds of employees say they have access to better healthcare since they began working in the casino gaming industry, including demographic groups who are often underinsured in other workforce sectors. 
  • Casino employees take pride in their jobs, as well as the gaming industry, and 83 percent of those surveyed said they would strongly recommend it to others.
  • Employees recognize, appreciate, and support the gaming industry’s efforts to be good corporate citizens and give back to the community.

Each white paper in the 10th anniversary research series, started in 2005, is authored by an individual or organization with expert knowledge of the paper’s topic and provides either an analytical or broad-stroke examination of a different industry-related subject.  Previous papers have looked at Internet gambling; responsible gaming initiatives; indoor air quality and the gaming industry; the impact of various tax rates on capital investment in the gaming industry; and civic leaders’ opinions of the gaming industry.

The full text of “A Survey of Attitudes of Casino Industry Employees,” is available in the “10th Anniversary Research Series” section of the AGA Web site at

The employee survey was conducted September 4-6, 2007 and the margin for error for the overall survey population is +/- 4.4 percent.

The commercial casino industry directly employs more than 366,000 people, pays wages of $13.3 billion and operates 460 establishments in 11 states.

The AGA represents the commercial casino-entertainment industry by addressing federal legislative and regulatory issues. The association also serves as a clearinghouse for information, develops educational and advocacy programs, and provides leadership on industry-related issues of public concern.

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